Schedule an Appointment
WALK-INS ACCEPTED AT EXPRESS CARE LOCATIONS
EXPRESS CARE – MIDDLETOWN VERITY
1036 S. Verity Pkwy. Middletown, OH 45044
Monday – Friday 9am – 7pm
EXPRESS CARE – HAMILTON WEST
903 NW Washington Blvd. Hamilton, OH 45013
Monday – Friday 9am – 7pm
TO SCHEDULE AN APPOINTMENT
After regular business hours, on-call providers are available at (513) 454-1111 or (937) 535-5060 for emergency clinical advice only.
ARRIVAL
Please arrive 15 minutes before your appointment time to complete pre-registration paperwork.
CANCELING AN APPOINTMENT
Please call at least four (4) business hours prior to your scheduled visit. Appointments canceled less than four (4) hours prior to your scheduled visit may be counted as a missed appointment/no show.
WHAT TO BRING TO YOUR APPOINTMENT
Picture ID – Required
Insurance card
No Insurance – Patient will be required to provide Proof of Income (POI), without POI patient will be required to pay the full fee
Co-pays, Sliding Fee Scale and/or full fees must be paid at the time of service
List of or bottles of medications you are currently taking
New patients are required to complete ‘Registration and Medical History’ form. You may print and complete in advance by printing the form(s) below.
MINORS
Patients under 18 must be accompanied by a parent and/or legal guardian.
Immunizations records are required.
Custody Paperwork – If a new patient is a minor and custody is involved, a parent and/or legal guardian is required to bring the custody papers to their first visit. (Copies of the custody papers will be made and placed in the patient’s file.)
**Parent and/or legal guardian must provide Primary Health Solutions with the child’s shot records. Child may not receive immunizations unless shot records are provided and/or on file.
APPOINTMENT POLICY
Late Arrival – If any patient arrives late, it will be at the discretion of the provider if the patient will be seen. If unable to be seen, then it may be considered as a ‘No Show’
Cancellation – A four (4) business hours notice of cancellation is required. If an appointment is scheduled within the four (4) business hours of the appointment, the patient is then committed to the appointment. If the patient does not show up for the appointment it will be considered a ‘No Show.’
No Show – (when a patient does not cancel at least four (4) hours prior or show for a scheduled appointment)
New Patient – If a new patient has two (2) ‘No Show’ appointments they may not be permitted to schedule any future appointment.
Established Patient – If an established patient has three (3) ‘No Show’ appointments within 12 months. The patient will not be able to schedule any future appointments until one of the ‘No Shows’ drops off. The patient is allowed to come in at 8:00am on the next business day but will only be seen if there is a cancellation or ‘No Show’. At that time, it will then be at the discretion of the provider if the patient is seen.
